In the month of September 2019, 99.8 per cent of Tobermore deliveries were delivered in full and on time as agreed, breaking their already outstanding record for delivery speeds.
Tobermore take great pride in their delivery service and have maintained a 99 per cent delivery rate for in full and on time loads for the past five years.
To achieve these rates, Tobermore have put effective processes in place; products are manufactured in a single site, with higher than average stock levels maintained. Tobermore’s investment in world class machinery ensures a high speed manufacturing process. All Tobermore orders go through rigorous checks before delivery.
With such a commitment to customer service, Tobermore have launched a tailor made customer service package, ServiceSure. This customer focused service follows a project from initial enquiry to delivery and beyond, updating customers at every stage ensuring an efficient, and consistent streamlined delivery experience.
Owner/Managing Director David Henderson said:
‘’At Tobermore we are dedicated to providing an efficient, consistent and streamlined customer experience with a ‘right first time’ ethos. I would like to thank our hardworking staff for this outstanding result.’’