Case study: Dunedin Canmore

Dunedin Canmore provides affordable housing, care and support to people in Edinburgh, the Lothians and Fife. The organisation owns and manages 5,200 homes and is investing heavily in upgrading homes to make them warmer, better and more energy efficient.

Last year 200 bathroom refurbishments were completed and, subject to budget, a further 150 will be finished by the end of 2018. All of the properties will feature Multipanel waterproof wall panels.

John Hynde, Team Leader, Investment Works at Dunedin Canmore, says,

“Almost all of the work is carried out when tenants are in situ, so speed is important in ensuring minimum disruption to tenants. The waterproof wall panels are easy to install and from that perspective, we get the job right first time, every time, all in the space of one day.”

In addition to maintenance and upgrade work, the organisation will also spend more than £80m building 700 new homes by 2020. Multipanel will also be used in these properties.

He says,

“I reckon using Multipanel saves us at least one day’s labour on each fit-out. When you consider the volume of bathroom refurbishments we carry out, that’s quite a saving. It goes some way to explaining why we are not really focused on tiles.”

Anecdotally, the ongoing feedback from tenants regarding their new bathrooms has been extremely positive according to John,

He said,

“Most often, they tell me they are delighted and find the wall panels a breeze to clean. This level of satisfaction has been confirmed in an independent customer survey we commissioned earlier this year, with research firm BMG. Overall tenant satisfaction couldn’t have been better – 100 per cent. Satisfaction with bathroom refurbishments was 98 per cent.”