Which? Trusted Traders introduced as new scheme to rigorously assess traders
B&Q Homefit service is the first national installer to be endorsed
B&Q Homefit is the first national installer and services provider to be endorsed by Which? Trusted Traders, a new scheme which will rigorously assessing traders, giving homeowners confidence and peace of mind.
All one thousand installation and service businesses contracted to B&Q Homefit have been assessed using the strict assessment criteria implemented by Which? Trusted Traders and any new traders contracted to B&Q Homefit will be subject to the same evaluation.
Which? Trusted Traders comprehensive checks include:
- Using Trading Standards trained officers to conduct robust face to face assessments for every trader; where the trader’s qualifications, business processes, and business viability are examined
- On-going monitoring of traders, including documenting customer complaints
- Financial background checks where appropriate
Billy Quinn at B&Q Homefit explains
“For the bigger home improvement tasks, people are increasingly looking to employ tradesman. This is the ‘do it for me’ generation. Over 10.85 million households have jobs planned in the next six months and we recognise our duty to help them pick the best tradesmen for the job. The endorsement by Which? Trusted Traders, means all current and future installation businesses, who work on behalf of B&Q, will undergo a full assessment by Which? Trusted Traders. This process includes face to face interviews, financial and business checks – all designed to give customers peace of mind.”
Stephen McCluskey, managing director at Which? Trusted Traders, said:
“Choosing a trader is a big decision for consumers and they should have confidence in the people fitting their home improvements. By choosing a business such as B&Q Homefit that has been endorsed by Which? Trusted Traders, consumers can be confident that they will find a reputable trader.”
With over 25 years’ experience, B&Q Homefit is the largest domestic installer in the UK. B&Q Homefit offers a market leading 5 year workmanship guarantee across kitchens, bedrooms and bathrooms. Other services include made-to-measure windows, doors, plumbing & heating as well as painting & decorating.